Dallas-based TeamSupport announced today that they’ve closed $1.25 million in additional financing from investors in Dallas, New York, Atlanta and Toronto.
The company provides customer support software to companies such as AT&T, Comcast, the NBA and more.
TeamSupport was founded in 2008 and has been growing organically at a nice clip, but this funding round will allow them to accelerate that growth more rapidly.
The space is somewhat crowded, and even ZenDesk recently went through a $100M IPO, but TeamSupport has carved out a solid niche by focusing on B2B and technology companies.
Read the full press release below:
DALLAS (June 9, 2014)— TeamSupport, the creator of award-winning customer support software for B2B technology companies, announced today that is has raised $1.25 million in funding led by leading technology investors from Dallas, New York, Atlanta and Toronto.
“The past four quarters have been a period of amazing growth for TeamSupport and we’ve added a significant number of new customers to our already impressive roster,” said TeamSupport CEO Robert C. Johnson. “This round of financing will help us continue this aggressive growth trajectory by further expanding our operations.”
Founded in 2009 by a team of software industry veterans who understand the unique pain points facing B2B technology support teams, TeamSupport has grown to become one of the industry’s leading customer service software suites, making a name for themselves among industry competitors like Zendesk, Freshdesk and Desk.com in the rapidly growing market.
COO Eric Harrington explains, “We’re not trying to be everything to everyone. We are the solution for B2B technology companies. It’s what we know, and where we come from, and we do it very well.”
The company was ranked earlier this year among CRM Magazine’s elite list of 2014 Rising Stars, representing the year’s most innovative CRM software solutions, and just last month was ranked a high performer in customer satisfaction for the second consecutive quarter by the G2 Crowd customer review site.
The company’s B2B customers worldwide include household names like AT&T, Comcast, the National Basketball Association (NBA), FujiFilm, the American Lung Association, Walmart and several other Fortune 500 software and technology companies who rely on TeamSupport for customer interactions.
TeamSupport’s growth to date has been entirely organic and this round of funding will be used to help accelerate growth over the next few years through increased marketing, sales and the addition of several new leadership positions.
TeamSupport also recently released an all-new business intelligence platform, offering dramatically enhanced best-in-class reporting capabilities that take support metrics to a whole new level and allow support teams to gain deeper customer insights in real time.
Although numerous companies provide help desk software—including ZenDesk, which was recently in the news for its $100 million IPO—TeamSupport’s particular niche is in serving the unique support needs of B2B software and technology companies.
“While other solutions may be great for certain companies, TeamSupport excels as a solution for software and technology companies that sell to other businesses, need to better understand their customers, and want to enhance internal collaboration,” says Johnson “It’s more than just a ‘help desk’ solution—it’s a team collaboration solution, providing a holistic view of the customer, bringing visibility to everyone on the team across teams and departments to solve underlying issues.”
TeamSupport, based in Dallas, Texas, is a Web-based help desk application specifically for external- facing customer support. Built by a team of veteran software company executives, TeamSupport has won many industry awards, including being honored among CRM Magazine’s elite list of 2014 Rising Stars representing the most innovative CRM software solutions. Learn more by visiting www.teamsupport.com.
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